Information We Collect

We may collect identity and contact details, billing and shipping information, order records, support messages, device and browser data, IP address, cookies, usage information, marketing choices, and voluntary reviews or photos.

How We Use Information

• Process, ship, and support orders.
• Verify payment and prevent fraud.
• Operate, secure, troubleshoot, and improve the store.
• Send service messages and permitted marketing.
• Meet legal, accounting, tax, and dispute obligations.

Cookies

We and service providers may use cookies, pixels, local storage, and similar technologies for essential features, preferences, analytics, security, and advertising. Blocking them may affect store functions.

Disclosures

Information may be disclosed to commerce, hosting, payment, fraud-prevention, analytics, marketing, support, logistics, carriers, advisers, and authorities as reasonably necessary. We do not disclose personal information in exchange for money.

Retention and Security

We retain information as reasonably necessary and use reasonable safeguards, but no electronic system or transmission is completely secure.

International Processing

Information may be processed in countries with different privacy laws. Appropriate measures are used where required.

Your Rights

Depending on location, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or appeal. Identity verification may be required.

Children

The store is not directed to children below the age required for independent online consent, and we do not knowingly collect their data unlawfully.

Contact

Send privacy requests to service@helvenna.com with “Privacy Request” in the subject line.