Acceptance

By ordering, you confirm legal capacity to contract and that your information is accurate. If purchasing for another person or organization, you will communicate relevant instructions and warnings.

Product Information

We aim to display descriptions, dimensions, colors, finishes, materials, intended use, included parts, availability, and prices accurately. Screens, natural materials, measurement methods, and manufacturing updates may cause reasonable differences.

Orders

An order confirmation acknowledges receipt but does not guarantee acceptance. We may verify, limit, refuse, or cancel orders and will refund paid amounts for canceled items.

Measurements and Suitability

You must measure the pet and intended home, vehicle, or outdoor space and confirm species, size, weight, temperament, load, fit, supervision, and care compatibility before purchase and use.

Pet Product Safety

• Supervise pets according to the product instructions.
• Choose products appropriate for the pet’s species, size, weight, age, and behavior.
• Inspect seams, clips, buckles, cords, stuffing, squeakers, and small parts before each use.
• Remove damaged, loose, chewed, or sharp products immediately.
• Keep small parts and packaging away from pets and children.
• Consult a veterinarian for health, allergy, behavior, or ingestion concerns.

Prices and Payments

Prices and promotions may change before purchase. Customers authorize the displayed charge and remain responsible for applicable taxes, duties, and provider fees.

Shipping and Returns

The Shipping Policy and Return & Refund Policy form part of these terms. Delivery dates are estimates, and returns require prior authorization.

Intellectual Property

Branding, text, photos, graphics, and layouts may not be copied, scraped, republished, or commercially exploited without permission.

Prohibited Conduct

Fraud, malicious code, unauthorized access, scraping, impersonation, infringement, unlawful activity, and interference with store operations are prohibited.

Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, punitive, or consequential loss. Nothing excludes mandatory rights or liability that cannot legally be excluded.

Changes and Contact

We may update these terms by posting a revised version. Questions may be sent to service@helvenna.com.